Contact Us
Get in Touch with Mercy LIFE Massachusetts
We’re here to help answer your questions about our services and how we support older adults and their caregivers. Whether you're a current participant, a family member, or just exploring options, we’d love to hear from you.
Important: In Case of Emergency
If you are experiencing a life-threatening emergency, please call 911 immediately.
Call Us: 413-748-7223
For Referrals: 413-827-4238
TTY: 711
Hours of Operation: 8:00 a.m. - 4:30 p.m. with 24/7 on-call support for our participants.
Mail:
200 Hillside Circle West
Springfield, MA 01089
Have a general question? Fill out the form below and someone from our team will get back to you during regular business hours (Monday–Friday).
Please don’t include personal details like your birth date, social security number, or home address.
* Asterisk indicates a required field.
Not Sure If You or a Loved One Qualifies?
If you're looking to find out whether you or someone you care for is eligible for Mercy LIFE services, please visit our eligibility page first. It only takes a few minutes to get started.